Privacy Policy
Privacy Policy
Effective Date: 12/10/2024
AirBoss Travels Limited
Company Registration No.:
Registered Office:Wulfrun Centre, Wolverhampton, England
Email: info@airbosstravels.com
Phone: 07842100405
AirBoss Travels is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us through our website, booking platforms, or travel services, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following types of personal data:
a) Personal Identification Data
– Full Name
– Date of Birth
– Gender
– Passport details
– Nationality
b) Contact Details
– Email address
– Phone number
– Home or billing address
c) Travel Information
– Travel preferences
– Flight and accommodation details
– Visa information
– Emergency contact details
d) Payment Information
– Bank details (for refunds or invoicing)
– Cardholder details (securely processed via third-party payment processors)
e) Special Categories of Data
– Health information (for travel suitability, insurance, or special assistance)
– Religious or dietary preferences (for trip customization)
We collect this information when:
– You make a booking or enquiry
– You register on our website
– You subscribe to our newsletters
– You contact us directly by phone, email, or in person
2. How We Use Your Information
We process your data for the following purposes:
– To process and confirm bookings and travel arrangements
– To provide customer service and respond to enquiries
– To issue invoices and process payments
– To comply with legal obligations (e.g., border entry requirements)
– To provide tailored services such as group travel coordination or dietary arrangements
– To send updates, offers, and marketing (with your consent)
3. Legal Basis for Processing
We rely on one or more of the following lawful bases to process your personal data:
-Consent (when you opt-in for marketing)
– Contractual necessity (to fulfil our services)
– Legal obligation (e.g., tax or immigration requirements)
– Legitimate interests (e.g., service improvement, fraud prevention)
4. Sharing Your Information
We may share your data with:
– Travel partners (airlines, hotels, tour operators)
– Payment processors (secure and compliant providers only)
– Government or regulatory authorities (e.g., for visa or border requirements)
– IT and cloud service providers who help us manage our systems
All third parties are vetted and contractually bound to handle your data securely and lawfully.
5. International Data Transfers
Some of your data may be transferred outside the UK or EEA (e.g., hotel bookings in Israel or other countries). We ensure that such transfers are protected by adequate safeguards, such as Standard Contractual Clauses or government adequacy decisions.
6. Data Retention
We retain personal data only as long as necessary to fulfill the purposes for which it was collected or to comply with legal and regulatory requirements. This typically includes:
– 7 years for accounting or tax records
– Up to 2 years for marketing (unless opted out earlier)
– As long as required for travel service purposes
7. Your Rights
Under the UK GDPR, you have the right to:
– Access your personal data
– Request correction of inaccurate data
– Request deletion (“right to be forgotten”)
– Restrict or object to processing
– Withdraw consent (for marketing or other consent-based uses)
– Data portability (receive a copy of your data)
To exercise these rights, contact us at info@airbosstravels.com
8. Data Security
We implement appropriate technical and organisational measures to protect your data, including:
– SSL encryption on our website
– Access controls and staff training
– Secure third-party payment and booking platforms
9. Cookies and Website Tracking
Our website uses cookies to enhance your browsing experience. You will be informed via a cookie banner when you visit our site, and you can manage preferences or disable cookies through your browser.
10. Marketing and Communications
With your consent, we may contact you with promotional offers, newsletters, or updates. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
11. Complaints
If you have any concerns about how your data is handled, please contact our Data Protection Officer kevin.ball@airbosstravels.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
Website: [https://ico.org.uk](https://ico.org.uk)
Phone: 0303 123 1113
12. Changes to This Policy
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated effective date.
13. Media and Use of Photographs/Videos
During our travel experiences, we may capture photographs or video footage for the purpose of:
– Showcasing our tours and destinations in galleries on our website and social media
– Creating promotional content including brochures, videos, and adverts
– Preserving memories for participants and archival purposes
– Highlighting participant testimonials and pilgrim experiences
We always strive to ensure respectful and tasteful use of images. Where individuals are prominently featured, we will seek verbal or written consent where practical. Group photos taken in public or event settings may be used under our legitimate interest, but you always have the right to object.
Your Rights Regarding Media
– You can request that we do not take identifiable photos or video of you during an event or trip
– You can ask us to remove any photo or video in which you appear from our website, social media, or marketing material
– You may also request copies of any media where you are featured
To make such a request, please contact us at info@airbosstravels.com
Contact Us
For questions or requests regarding this Privacy Policy, contact:
📧info@airbosstravels.com
📞 +447842100405
